Other

Mobile & VR

• Where can I find iOS & Android apps?

Responsible Gaming

• What is the OASIS Database?
• What is the Default Loss Limit?
• What is the Maximum Loss Limit That I can set?
• What is a Loss Limit and am I free to set it Myself?
• Maintaining Control: Responsible Gaming Tips
• How to set Financial Limits on my Account
• See all 14 articles

Account Security

• How is the security of the transactions guaranteed?
• How do I keep my account secure?
• Security Compliance
• Security general information
• Why did my login session expire?
• Playing outside of Germany: Guidelines and Restrictions
• See all 7 articles

Technical Support

• How do I download the Betano application on my Android mobile device/s?
• What happens when I face problems due to low network speed or device performance?
• What are cookies and how are they being used?
• Troubleshooting Live Streaming Issues: What Steps to Take When it Isn't Working
• What can I do when the mobile application is malfunctioning?
• How do I download the Betano application on my iOS mobile device/s?
• See all 8 articles

Complaints Procedure

• Where can I find the Evaluation Form?
• How can I make a complaint?

Data Protection

• How do I choose a secure password?
• What rights do I have and how can I manage my personal data?
• What are the possible indications that my account has been violated?
• How long are my personal data being retained?

Terms and Policies

• Where can I check Bonus Terms & Conditions?
• Where can I check the Cash Out Terms & Conditions?
• Where can I check the Slots Terms & Conditions?
• Where can I check the General Terms & Conditions?

Affiliates

• How to Become an Affiliate?
• Where can I check the Affiliates Terms and Conditions?