How can I verify my PayPal Account?

In order to verify your PayPal account, we require a screenshot of your PayPal account’s "Account -->Profile" section, in which all personal data (first and last name, address, e-mail, telephone number, merchant number) can be seen. Here's how to do it, step-by-step: 

  • Log-in to your PayPal account using a browser (Chrome, Mozilla Firefox, Safari, Microsoft Edge) and not the PayPal app.
    • If you're using a mobile phone, click the top left 3 dashes and then click on the gear icon (Settings) on the right.
    • If you are using a laptop or PC, click on the gear icon (Settings) in the top right corner of the PayPal home page. 
  • You will be redirected to the "Profile" section, where all your personal information is visible.
  • Take a screenshot or photo of the screen of this area. In any case, all personal data and the site URL must be visible in one image. 

Information on how to take a long screenshot can be found here:


To upload your documents, please visit the Account->Profile->Verification Process section ( where you can follow the steps to upload any of the documents that you prefer, scanned or photographed. Please note that all documents must be clear, complete and legible.




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