How can I verify my Paysafecard Wallet?

In order to verify your Paysafecard wallet, we require a screenshot of your Paysafe account of the “Settings-->Personal Information” section, in which all personal data (first and last name, date of birth, e-mail, customer number, address, mobile phone number) can be seen. Here's how to do it, step-by-step:

  1. Log into your Paysafe account using a browser and not the Paysafe app. 
  2. Your Paysafe account must be set to "Unlimited" and may require a status upgrade. 
  • If you're using a mobile, click on the 3 lines in the top left and then select Limits & Status from the left sidebar, and follow the instructions for the upgrade. 
  • If you're using a laptop or PC, simply click on Limits & Status at the top, and follow the instructions for the upgrade. 
  • If your account is already set to unlimited status, ignore step 2.
  • Click on the 3 dashes and select the "Settings" option (from laptop click next to the Limits & Status where the "Settings" option is located). 
  • You will be taken to the "Personal Information" section, where all your personal information is visible. 
  • Take a screenshot or photo capture of the screen from this area. In any case, all personal data and the page URL must be visible in one image.
  • Information on how to take a long screenshot can be found here: https://betanode.zendesk.com/hc/en-us/articles/9184639529117-How-to-take-a-long-screenshot-

    To upload your documents, please visit the Account->Profile->Verification Process section (https://www.betano.de/myaccount/profile/documents) where you can follow the steps to upload any of the documents that you prefer, scanned or photographed. Please note that all documents must be clear, complete and legible.

     

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