How can I verify my Paysafecard Wallet?

In order to verify your Paysafecard wallet, we require a screenshot of your Paysafe account of the “Settings-->Personal Information” section, in which all personal data (first and last name, date of birth, e-mail, customer number, address, mobile phone number) can be seen. Here's how to do it, step-by-step:

1. Log into your Paysafe account using a browser and not the Paysafe app. 
2. Your Paysafe account must be set to "Unlimited" and may require a status upgrade. 

• If you're using a mobile, click on the 3 lines in the top left and then select Limits & Status from the left sidebar, and follow the instructions for the upgrade. 
• If you're using a laptop or PC, simply click on Limits & Status at the top, and follow the instructions for the upgrade. 
• If your account is already set to unlimited status, ignore step 2.

Click on the 3 dashes and select the "Settings" option (from laptop click next to the Limits & Status where the "Settings" option is located). 

You will be taken to the "Personal Information" section, where all your personal information is visible. 

Take a screenshot or photo capture of the screen from this area. In any case, all personal data and the page URL must be visible in one image.

Information on how to take a long screenshot can be found here: https://betanode.zendesk.com/hc/en-us/articles/9184639529117-How-to-take-a-long-screenshot-

To upload your documents, please visit the Account->Profile->Verification Process section (https://www.betano.de/myaccount/profile/documents) where you can follow the steps to upload any of the documents that you prefer, scanned or photographed. Please note that all documents must be clear, complete and legible.