Closing my Account

You can choose to be self-excluded from your Slots activity for the following period: 24 hours, 48 hours, 7 days, 30 days, Permanent.

For a temporary closure of the slots or sports betting account, the periods of 24 - 48 hours and 7 - 30 days apply. Please note that with the temporary closure, there is the possibility to shorten the selected period, 7 days after the first request. The self-exclusion, however, is irrevocable!

How to perform a Closure: Login -> Account -> Profile -> Player protection -> Account closure-> Sportsbook - Tippspiel/ Slots -> Select period and reason -> Save changes.

How to perform Slots self-exclusion: Login -> Account -> Profile -> Player Protection -> Slots Self-Exclusion -> Slots -> Select Period and Reason -> Save Changes.

How to perform sports betting self-exclusion: (Please note that this will exclude you from all betting providers licensed in Germany) Login -> Account -> Profile -> Player protection -> Sports betting self-exclusion -> Self-locking ban / third-party locking ban -> Download the corresponding form -> Upload the completed form including ID card / passport.

If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.

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