Account Blocked due to an Incorrect Password

If your account has been blocked due to multiple incorrect password attempts, you can take the following steps to reactivate it:

Option 1: Change Password through Password Reset

  • Go to  and click on "Login" at the top right corner.
  • Click on "Forgot password? Click here" for password reset.
  • Follow the instructions to reset your password. You will receive a password reset link on the email address registered in your account.
  • Create a new password following our platform's password requirements.
  • Once you have successfully reset your password, try logging in again using your new credentials.

Option 2: Email Customer Support

Send an email to from your registered email address.

In the email, please state that you wish to unlock your account and we will contact you once all needed actions have been taken.

Please note that if you choose Option 2, it may take some time for our customer support team to process your request and unlock your account. Option 1, on the other hand, allows you to reset your password and regain access to your account more quickly.

In either case, please make sure to use a strong and secure password when resetting it.



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